Areas of Operation

We are operating from a fully equipped office in Basavanagudi, Bangalore. We have resources sufficient to handle work in Karnataka, Andra Pradesh & Telangana States. We also Provide Expert Sampelers at your required Locations/Areas.

Infrastructure

  • 30 Computers
  • 15 Laptops
  • 4 Printers
  • 4 UPS
  • 16 Batteries
  • 61 Work Station
  • 4 Internet connections with all necessary equipment
  • 155 Member team in Karnataka
    (110 Field Executives & 45 Backend Staffs).
  • 80 plus Members in Andra Pradesh & Telangana.
    (65 Field Executives & 15 Backend Staffs)
  • Bangalore Office-(1) 1000 Sqft
    Bangalore Office-(2) 2400 Sqft office premises in prime locality
    Bangalore Office-(3) 500sq.ft office premises in prime locality for In-house sampling activity
  • Branch in Hyderabad to handle Andra Pradesh & Telangana

Professional Standards and Setup

  • Over 45 Computer Systems and Servers
  • 5 printers cum Scanner machines
  • 5kv * 3 Ups for power back-up
  • Over 30 CUG mobile connections
  • Attendance system
  • 24/7 CC Camera Surveillance at office
  • Fire Extinguishers and Smoke detectors with hooters
  • Unlimited internet connectivity (ACT, Hathway & BSNL)
  • Licensed softwares. (Antivirus and other utilities)

Policies and Compliance

  • Information Security policy and standards
  • Employee pre-screening
  • Internal Security for computers and networks
  • Password policy and controls and privileged access
  • Role of System Administrator
  • Data protection and Back ups
  • Physical Access Controls
  • Document retention and industrial purging
  • Audits of emails
  • Privileged access to Internet

Audits and Controls

  • Audit calls to customers to verify call status
  • Field Visits by audit teams to check quality and accuracy of reports
  • Mock Calls and Mystery shopping
  • Periodic training on processes and code of conduct
  • Mandate on flashing ID during customer visits
  • Call Recording Audits

Our Clients